I had a coupon for a dirt-cheap oil change. I know they probably lost money on my service. However, when I left they told me there's nothing else my car needs right now. During a previous service, they told me my serpentine belt was wearing out and were happy to show me the evidence of it. There was no attempt to up-sell or to make me think I needed something I didn't. I haven't had any major repairs done here, but I think this is evidence that they're honest here. I would feel comfortable if I did eventually need major repairs. My only problem was that their online reservation system doesn't seem to work. Despite having a confirmation email for my appointment, they had no idea I was coming. Still, they were able to squeeze me in, hence the stars.